Stratics Networks

Compliance Center

 

Stratics Networks products are fully legal and are compliant when used responsibly. There is a right way and wrong way to use telecommunications. Let us help you keep on the right path and stay compliant. Stratics Networks is a responsible use company and does not tolerate spam in any form. All rules and regulations must be followed when using our products.

 

Fines can be over $10,000 dollars. You MUST take compliance seriously!

Develop Your Compliance Team

You are 100% liable for compliance when using Stratics Networks’ products, services and account(s). Stratics Networks has built this compliance center to assist you with resources and information to help you stay compliant with all laws and regulations when using our services.

Choose a Reputable Attorney

We know you’re busy so for your convenience Stratics Networks has researched the following attorneys that practice compliance based telemarketing law.

Please ensure your company or non-profit organization stays up to date with changes in telemarketing & outbound calling regulations & laws by using a reputable attorney or compliancy solution.

Telecommunication Attorneys

Stratics does not officially endorse or make any claims about the following list of attorneys.

Contact a Compliancy Agency

Compliancy assistance organizations have hands-on experience in dealing with industry and government authorities.

They are familiar with a wide range of U.S compliance laws and regulation and provide tools to help your form stay fully compliant.

Compliance Assistance Agencies

The following is a list of compliance organizations to assist you in staying fully compliant.


Government

There are several government organizations that that regulate the Do Not Call lists, telemarketers, Call Centers and ADAD laws, rules and regulations.

Get to know these government bodies and feel free to call them to get clarification and ask questions. They also want you to stay compliant and are very helpful.

Do Not Call Regulatory Bodies

FTC Website
DNC Registry
DNC Rules

New TCPA Rules – Source (Ifrah law)

The TCPA was enacted in 1991, principally to bolster consumer privacy by addressing issues such as unsolicited facsimiles, pre-recorded telemarketing calls to residences, autodialed and pre-recorded calls, and later interpreted to include automated short message service (SMS) texts to cellular telephones.

As a result of this Report and Order, marketers must receive prior express written consent from consumers before placing autodialed calls/texts or sending pre-recorded messages to cell phones and pre-recorded calls made to residential landlines for telemarketing purposes.

Certain exceptions apply to these new rules:

Residential Landlines:

Purely Informational calls or non-commercial calls to residential landlines (with or without an autodialer) do not require prior consent.
Live telemarketing (with or without an autodialer) to residential landlines does not require consent.

Mobile Phones:

Live (non-autodialer) telemarketing calls to wireless numbers do not require consent.
Live (non-autodialer) informational calls to wireless numbers do not require consent.
Prior Express Written Consent
Pre-Recorded
Telemarketing Calls
(With Autodialer)
Prior Express Written Consent
Pre-Recorded
Telemarketing Calls
(Without Autodialer)
No Prior Consent Required
Pre-Recorded
Informational Calls
(With Autodialer)
No Prior Consent Required
Pre-Recorded
Informational Calls
(Without Autodialer)
No Prior Consent Required
Live Telemarketing
(With Autodialer)
No Prior Consent Required
Live Telemarketing
(Without Autodialer)
Prior Express Written Consent
Pre-Recorded
Telemarketing Calls/Texts
(With Autodialer)
Prior Express Written Consent
Pre-Recorded
Telemarketing Calls/Texts
(Without Autodialer)
Prior Express Written or Oral Consent
Pre-Recorded
Informational Calls/Texts
(With Autodialer)
Prior Express Written or Oral Consent
Pre-Recorded
Informational Calls/Texts
(Without Autodialer)
Prior Express Written Consent
Live Telemarketing
(With Autodialer)
No Prior Consent Required
Live Telemarketing
(Without Autodialer)

State By State Compliance

State

Website

Colorado
Colorado No-Call List
Florida
Florida Do Not Call Program
Indiana
Indiana Do Not Call List
Louisiana
Louisiana Do Not Call Program
Massachusetts
Massachusetts Do Not Call Program
Mississippi
Mississippi No Call Program
Missouri
Missouri No Call
Oklahoma
Oklahoma Do Not Call Registry
Pennsylvania
Pennsylvania Do Not Call List
Tennessee
Tennessee Do Not Call Program
Texas
Texas No Call
Wisconsin
Wisconsin recently passed a new law eliminating their state DNC list.
Wyoming
Wyoming No Call Law

Keep in mind that when calling into the states that have State DNC lists, you are still required to scrub against the National DNC list as well.  If you need assistance registering with a state DNC list, An experienced telemarketing attorney or telemarketing law firm may be able to help you find a telemarketing exemption, or perform a telemarketing audit of your company to ensure you are compliant.

DISCLAIMER: This site is a cursory summary only and likely contains errors and omissions.  This is not legal advice. You should not act or rely on any information contained on this website without seeking the advice of an attorney.

Dialing & Calling Canada


Canadian National Compliancy References

You and your organization are 100% responsible for making sure you are in compliance with all telemarketing and outbound regulations in Canada. You will be soley liable for calls originating from your account.

In Canada the CRTC regulates automated calling for both telemarketing calls and non telemarketing calls. View the following links for information on the Canadian NDNC list and other Canadian rules & regulations.

CMA Intro

DNC List

Unsolicited Telecommunications Rules

Ringless Voicemail Drops
Compliance & Best Practices


Are Ringless Voicemails Drops exempt from the FCC and TCPA rules?

NO, they are not, and Stratics Networks takes the approach that Ringless Voicemail Drops must be used responsibly at ALL times. Although voicemail technology is much different then say, a robocall there are ALWAYS rules (legal and common sense) that must be followed when using RVM. The FCC also has several rules in place governing the content of voicemail messages.

View Ringless Voicemail Drops FAQ for more information!

DISCLAIMER: This site is a cursory summary only and likely contains errors and omissions.  This is not legal advice. You should not act or rely on any information contained on this website without seeking the advice of an attorney.

Compliance, common sense and best practices for Ringless Voicemail Drops.

Always scrub marketing messages against the National and State DNC lists.

Always be honest and upfront with your message. Misleading someone is fraud.

Always have a mechanism allowing parties to call and opt out of future messages.

Always clearly identify yourself and company in the beginning of your voicemail message.

Always provide a local or toll free number in the beginning and end of your message where a person can call to opt out.

SMS Compliance is ALWAYS #1


SMS messages are a valuable tool and one that has changed the way we communicate. There are many rules and regulations when sending out SMS campaigns. We are not lawyers. We are software developers but we’ve listed a few MUSTS when running SMS campaigns.

Only send messages to people who have directly opted in to receive messages from you.

Always display opt-out language, e.g. “reply to opt out”.

NEVER send marketing SMS messages to someone who has not directly opted in to receive these message.

Always respect opt-outs and remove them immediately.

Caller ID Compliance


Truth In Caller Act – FCC Violations

Carry a $10,000 Per Number Fine.

Is spoofing illegal?

Is blocking a phone number the same thing as spoofing?

What are the FCC rules regarding caller ID for telemarketers?

Do I need to use a Caller ID for Ringless Voicemail Drops?

Do I need to transmit a caller identification for non marketing

non telemarketing Communications like political or informational calls or Communications?

Learn More

Reasonable Use


Familiarize themselves with any additional International, Federal, State, or local laws governing your dialing.
Place all individuals requesting DNC status, on Customer’s accounts DNC list, immediately.
Provide legal contact information in any outbound campaign within the initial greeting message.
Provide own sound files for all outbound campaigns.
Provide all data and with this ability agrees to responsibly dial each campaign with courtesy to the recipients for which it is meant.
Schedule campaigns responsibly.
Not send any calls to life-line services, such as hospitals, fire, police, 911, or utility related telephone numbers.
Not send any sales outbound broadcasts to recipients that have not consented to receiving such a broadcast.
Use DNC / opt-out features made available to you by the Stratics Networks.
Consult with a lawyer or attorney before dialing any data for which customer is unfamiliar, or if legalities of dialing remain unclear to Customer.

There is a right way and wrong way to use telecommunications. Stratics Networks is a responsible use company and DOES NOT tolerate spam in any form. All rules and regulations must be followed when using our products.