Frequently Asked Questions

Voice Broadcasting

Frequently Asked Questions (FAQ)

  1. Is it legal for me to Voice Broadcast?
  2. Are you an American or Canadian firm?
  3. Where do the calls originate and terminate?
  4. How fast can I dial/how many calls per minute can I make?
  5. How does Voice Broadcasting and IVR billing work?
  6. Will my White Label sub-accounts be able to see my master billing rate?
  7. Are there different rates for Canada and the United States?
  8. How do I deposit funds into my account?
  9. How long after depositing funds will minutes appear in my account for use?
  10. If I have a large contract or potential client will Stratics Networks give me a more competitive rate?
  11. How can I find out the results of a campaign?
  12. What are your hours of customer support?
  13. Will you add features or make changes to the Voice Broadcasting and IVR Platform for me?
  14. Where can I find documentation for the Stratics Networks’ Voice Broadcasting and IVR Platform?
  1. Is it legal for me to Voice Broadcast?

    Yes, it is legal to Voice Broadcast in most cases, if you are:

    1. A registered political organization
    2. A non-profit
    3. Doing emergency notification
    4. Dialing opt-in lists or your own customers.

    However, please note that Stratics Networks’ employees cannot provide legal advice to customers and you should confirm the rules and regulations pertaining to you. You can learn more about these regulations by visiting the links below.

    Learn more about Voice Broadcasting rules and regulations in the United States

    Learn more about Political Voice Broadcasting rules and regulations in the United States

    Learn more about Voice Broadcasting rules and regulations in the Canada

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  2. Are you an American or Canadian firm?

    Stratics Networks operates in both the United States and Canada. We have employees in both the United States and Canada and also maintain offices in both the Toronto area as well as in Tampa. You can find our addresses and contact information on our Contact page.

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  3. Where do the calls originate and terminate?

    All Stratics Networks calls originate and terminate from the United States for U.S based clients; for Canadian clients all calls originate and terminate in Canada.

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  4. How fast can I dial/how many calls per minute can I make?

    Stratics Networks does not limit how many calls per minute or ports you may use; however, to guarantee capacity for larger jobs we advise you to let us know of any upcoming spikes in usage.

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  5. How does Voice Broadcasting and IVR billing work?

    As an enterprise level firm, Stratics Networks has some of the most competitive pricing in the industry. We bill based on volume in pre-purchased blocks as low as 1.2 cents. The more you purchase the cheaper the rate. This is one of the reasons we are able to give you such amazingly competitive rates.

    In addition to our great rates, we promise:

    • No hidden fees: billing on connected calls only, not the number of dials, and not for the time that the call is ringing.
    • No monthly software fees.
    • No set-up fees!
    • No extra charge for IVR.
    • No additional fee to White Label.

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  6. Will my White Label sub-accounts be able to see my master billing rate?

    No. Your White Label sub-accounts will never be able to see your master billing rate using the Stratics Networks platform.

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  7. Are there different rates between Canada and the United States?

    No. Stratics Networks does not charge different rates for Canada and the United States.

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  8. How do I deposit funds into my account?

    In order to make it as simple for you as possible, Stratics Networks has multiple ways for you to deposit funds into your account:

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  9. How long after depositing funds will minutes appear in my account for use?

    Once you have deposited funds, minutes will appear in your account usually within 5 minutes but could take as long as 1 hour depending on request volume.

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  10. If I have a large contract or potential client will Stratics Networks give me a more competitive rate?

    Yes. Stratics Networks bills based on volume and we are always willing to adjust your rate to make you more competitive.

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  11. How can I find out the results of a campaign?

    You can simply log into the platform at itr.straticsnetworks.com and then looking under Tools > Reports and > Campaign Logs.

    You can also find customer support and platform documentation on our support portal.

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  12. What are your hours of customer support?

    Stratics Networks prides itself on a high level of customer support and service. We provide customer support 7 days per week, 10 am ET – 12 am ET at 1-877-803-0556, as well as through an online ticketing system.

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  13. Will you add features or make changes to the Voice Broadcasting and IVR Platform for me?

    Stratics Networks prides itself on being responsive to our customers’ unique needs. We have a team of full-time developers to help us maintain and update our Voice Broadcasting and IVR Platform. If you have a feature or change that you would like to add in order to benefit your business, please let us know and we will always do our best to accommodate you.

    You can request a feature change through our customer support ticketing system.

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  14. Where can I find documentation for the Stratics Networks’ Voice Broadcasting and IVR Platform?

    You can find several software guides on the Stratics Networks’ platform in the customer support section of the website, which you will need a login and password to access, or you can request one from a client relations representative.

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