With the introduction of Ringless Voicemail Drops by Stratics Networks, there has been some discussion lately in the debt collection industry about what constitutes a “communication” between the debt collection company and the consumer when it comes to leaving a voicemail. A lot of the discussion stems from the Federal Trade Commission’s (FTC) Fair Debt Collection Practices Act (FDCPA). It is important to note that the FDCPA defines “communication” as, “the conveying of information regarding a debt directly or indirectly to any person through any medium.”
In the past the FDCPA posed a real challenge to debt collectors because there was a conflict between what the debt collectors are not allowed to do and what they are required to do.
Stratics Networks’ introduction of Ringless Voicemail Drops for the collections solutions and debt collection industry has come with an enormous amount of legal research and legal backing.
Ringless Voicemail Drops and the practice of inserting a voicemail on a phone has proven to be in FULL compliance with the FDCPA.
Courts rule that Voicemails are “NOT communication as it is defined by the FDCPA” – U.S. Court of Appeals for the Sixth Circuit
This voicemail solution now has court backing in two separate court rulings including a sixth circuit court appeal. There are now court tested ways to leave voicemail messages and FULLY comply with the requirements mentioned above.
To learn more, visit Stratics Networks’ Ringless Voicemail Drops Collection Solution Page and download our FDCPA Ringless Voicemail Drops Legal Paper.