The Stratics Networks Command Portal
Features
The only hosted IVR platform on EARTH where you can design in depth CATI Surveys and Polls, send Ringless Voicemail Drops, Voice Broadcasts and do Live Transfers, all under your own brand.
Wholesale Prices with 6 Second Billing
Around the Clock Live Support
Outbound IVR
Custom Time-out Audio
Custom Time-out AudioPlay custom audio if the reception fails to select a response
DTMF Key Presses
Use key presses to collect responses
Branching Surveys/Polling Option
Conduct in-depth, multi-level branching surveys
Voice Responses (“Open Ended Questions”)
Allows a person to respond with voice rather than pressing a key
Question & Answer Naming
Name each possible response for quick reporting
Rotating Answers
Avoid bias and randomize the order that the answer options are played
Randomized Questions
Avoid bias and randomize the order your questions are played
A/B Testing (“Multi-Version IVRs”)
Run two surveys side by side with to test response rates
Multi-Digit DTMF
Our system works with multiple digit data capture; ask date of birth or assign double digit responses to a question
Test Call Feature
Test a campaign prior to starting with our audio check feature
Voice Templates
Built in Male or Female Instructions Audio Sets
Poll Deadlock
Prevents early key presses or key mashing
Multiple Audio Formats Supported
Upload a WAV or MP3 or use our built in recording interface
Various List Formats Supported
Upload a CSV, txt or ZIP for larger files
List Cleansing Tool
Remove duplicates, invalid and malform numbers
Audio Check Tool
Test a campaign prior to starting with our audio check feature
Positive Answering Machine Detection
Enhanced AMD detection to either disconnect on or leave voicemail messages
Full Controls
Set your dialing speed, schedule your event and easily rehash non answers and dial them again
API
Full REST API
Ringless Voicemail Drops
Per Success & Unlimited
You have the option of buying a standard bulk package which is billed by successful drop or purchasing an RVM unlimited plan which is a flat monthly fee.
Ringless Voicemail Drops to LANDLINES!
Insert Voicemails to landlines
RVM Player - listen to your successful deliveries
RVMS insertions are recorded and temporarly stored
Auto Stop Campaigns:
Have campaigns automatically pause once certain thresholds are met (spending, transfers, played messages, etc)
Self Serve Portal:
Manage your entire campaign online
Full Reporting:
Run stats that show which drops were successful
Easy Rehash:
Easily rehash any unavailable numbers to re-dial
Full Reporting
Real Time, Summary, Detailed and Historical
Enhanced Reports
Over 20 Downloadable Reports & Job Summaries
Do Not Call List
Free Built-in National DNC
Landline/Mobile Separator
Scrub Landlines, Duplicates & Malformed Data
Legal Endorsements
Endorsed by Top Telcom Attorneys
Full White Label
Your Own Logos & URL and Logins
RVM On-Demand
Send Targeted Single Drops
API
Full REST API
Mobile App
iOS & Android App
List Uploading
Upload Unlimited Lists and List Sizes
Proprietary Delivery
4 RVM Delivery Methods
Full Management
Detailed Management of All Campaign Aspects
Inbound IVR
Filter the Best Inbound Leads
Payment Methods
PayPal, Visa, Mastercard, Amex, Wire Tranfers, Checks, etc
Caller ID Cycler
Own several Caller IDs? Cycle Them Automatically
Compliance Tools
Full Built-in Compliance Suite
Legal Questions
Access to Top Telcom FCC Attorneys for Legal Options
Expiry Policy
Drops Never Expire
No Campaign Limits
Run Multiple Campaigns at Once
Time Zone Compliance Tool
Maps Area Codes and Auto Stops at 9pm
Detailed Field Mapping
Names, Addresses, etc.
Transparent Billing
Only Pay for Successful Drops (each drop is recorded)
Live Transfers
Instant NO PRESS Transfer:
Play a message and initiate an automatic transfer without interaction needed from the respondent
Press 1 Transfers:
Transfer a person to a live agent or VMbox
Transfer 2 Recording:
Transfer a person to an internal VMbox
Smart Throttling:
Keeps your agents talking and reduces your chances of overflowing transfers
Transfer destinations
Direct Sip Transfers: Connect directly through SIP
Max Agent Transfers:
Auto stops when all agents are busy
Transfer Recording Option:
Record & Listen to your transfers (check local laws)
Wholesale Billing:
6 second increments from the time the phone is answered – NO Connect Charges
API
Full REST API
Live Support & Accounting
Real Time lead transfer information
HTTP post that pushes Press 1 lead information to your call center
Wholesale Billing
6 second increments from the time the phone is answered – NO Connect Charges
Around the clock support:
Live Telephone Support, Ticket Support and E-mail Support
Live Telephone Support Hours:
7 days a week, 10:00 a.m. 12:00 a.m.
Ticket Support Hours:
Open a ticket any time, 24/7
Live Campaign Concierge:
A dedicated team member to help you manage your campaigns
All Payments Types Accepted:
Pay with Visa Master Card, Amex, PayPal or wire transfer, 24/7
Screen Share
Can set up a screen share to easily walk you account through set up
In Depth Billing Stats
In depth Reporting: Detailed billing reports
Billing Stats:
Real time billing stats and charts
Balance Alerts:
Low balance warnings
Credit Terms:
We offer credit terms up to $50,000
Self Help Materials
Walkthrough Videos and quick start guides on all features.
Interchangeable Credits
Use Credits for ALL services including; Ringless Voicemail, IVR, SMS, Polling, Live Transfers &Voice Broadcast
Referral Program/rewards
Affilates recieve a 5% comminstion on ALL sales you refer
Billing History
Abilty to see your credits and debits for Non Admin Users and what the rates are set to
100% White Label
Custom Notifications:
Create custom notifications and alerts that go out to your clients direct from the platform
URL Branding:
Use your own URL
Logos:
Upload your own logo to display on the command platform
Private Label Reporting:
All reports will automatically display your logo
Your Own Recording Line:
Unbranded Recording system, Issue pins to clients to record their message
White Label Billing:
Set billing amounts and billing types -per call, per minute, per transfer, increments, bill for recordings, DNC.etc.
Custom Login Page:
Customizable login page
Multi-Level Sub Accounts:
Allow clients to roll out white label accounts under their own brand
Free Materials, Videos and Docs:
Unbranded videos, walkthrough guides and marketing materials
Share Lists:
Share lists throughout your sub accounts
DNC Sharing:
Sync DNC lists with your sub accounts
Full Compliance
DNC Manager:
Manage your own internal Do Not Call list and DNC States
NDNCL:
Full Access to our National DNC list for use as a backup
Number Portability Cell Scrubbing:
Scrub out landlines that have been ported to cell phones
Opt Out Option:
Dedicated opt out option that populates your internal DNC list
Time Zone Dialing Protection:
All calling automatically pauses from 9:00 p.m. – 9:00 a.m.
Compliance Resources:
Full compliance section online to help with recent laws and rules
Live DNC and Cell Scrubbing:
Scrub DNC lists in real time
Campaign Suppression:
Load a list of numbers to suppress from a campaign
State DNC
Restrict dialing to specific states or area codes
Huge Capacity
Large Capacity
Stratics Networks has massive capacity for dedicated use
Dedicated Capacity:
Stratics Networks will give you dedicated capacity
Full Foot Print:
Stratics Networks does not block routes, you can dial the entire US and Canada
Call Everywhere:
Ability to call Alaska, Hawaii,Mariana Islands,American Pacific, Puerto Rico, Caribbean and the entire lower 48
Speed
Ability to set rate of deliveries
Management Tools & Global Features
All-In-One Platform
Ringless Voicemail, IVR, Polling, Live Transfers, Voice Broadcast
Full TLS 1.2 Encryption
TLS 1.2 provides access to advanced cipher suites
Ability to split lists by state
Easyler segment your lists of state
Additional User Creation (free)
Create unlimited users
New V 2.0 UI
Updated, User Friendly UI that is more Intuitive and includes additional features.
Command Control Center Mobile App
Control All Your Campaigns From Your Android & Apple Phone or Tablet!
Internal Recording Suite:
Issue Pins allowing recordings to be tagged to campaigns
Smart Scheduling:
Schedule campaigns to stop or start any day of the week and even schedule your lunch break
Recording Feature:
Call Recording for Quality Assurance
Detailed Reporting:
10 reports and real time reporting to track performance
Emailed Reports:
Our system will email you reports
Report Scheduler:
Set any report to run on a schedule
Emailed Leads:
Have our system email you recordings in real time
Shared Lists:
Share lists throughout your sub-accounts
Low Account Balance Alerts:
Receive an email when your funds are running low
Outbound Caller IDs:
Manually set a fixed outbound Caller ID
API Tools:
Full feature API with API support and development assistance
Set up Wizard
Drag and Drop files (audio and list)
Easy Cloning
Easly Clone campaign for multiple campaign creation.
Auto File Converter
Automated file Conversion for data uploads
Auto Mutiple Passes
Set muiltible passes on each campaign
Custom Caller ID
Set Your Caller IDs
Split Schedules
The ability to set breaks within your schedule
Audio URL
Get Audio from a URL instead of uploading audio when using the API
Full Controls
Set your dialing speed, schedule your event and easily rehash non answers and dial them again.
Live Support
7 Days a Week from 9am ET – 11pm ET
Massive Capacity:
Largest infrastructure in the US
SMS
Type “Stop” to opt-Out
Opt Out and help words with auto replys
Auto Opt-Outs
Opt-Outs update to your internal DNC
Auto Speed Adjustment
Set your rate of deilvery
Word replacement
Dynamicly insert a word or name from your list
Short Codes
No need to pay/acquire dedicated shortcodes
SMS on Demand
Ability to send targeted SMS deliveries
Create SMS Templates
Create Your Own SMS Templates
No expiry
SMS Drops don't expire
Dynamic Name Replacement
Customize your SMS message to the recipient
In Development
Cell Phone Scrubbing Service
Cell Phone Scrubbing on Demand Service
Auto Stop PrecisePoll Campaigns:
Have campaigns automatically pause once certain thresholds are met (spending, transfers, played messages, etc)
UPDATE HTML5 Advanced UI:
Brand New HTML5 based User Interface. Expected By November 10th!
Ringless Voicemail International
Send RVMS internationally
IVR International
Send IVRS internationally
Phone List Data Scrubbing:
Export custom scrubbed data
Campaign Performance Comparison:
Automatically compare performance
Enhance Reporting:
New reporting system with enhanced charts and metrics
Auto Stop Campaigns:
Have campaigns automatically pause once certain thresholds are met (spending, transfers, played messages, etc)
Advanced Outbound Campaign Controls:
Control how many times prompts repeat
Report Templates
PDF Report Generation: Download prebuilt PDF reports ready for your clients, branded with your logo
Basic Cross Tabs:
Setup basic cross tabulations right from the command platform
Order Caller IDs:
Order and setup Caller IDs and call back numbers directly from the command platform
Batch Pause:
Pause large groups of campaigns and lists at once
Agent Pools:
Throttle campaign speed based on a common agent pool
LRN Product
LRN Dipping Service for wholesale Termination.