Stratics Networks’ Refund Policy

Any and ALL refunds are subject 10% administration fee that will be deducted from ALL refunds. This is due to the cost of account setup, capacity allocation, training, and access to support etc. There are no exceptions to this policy.

Quarterly and Annual Unlimited Plans:

Refund within 1 day minus usage

When purchasing a quarterly or annual Unlimited Plan, you understand, you are making this purchase to secure a wholesale or discounted rate and at the same time buying yearly or quarterly access to our system whether you use the system regularly or not. For this reason, no refund will be issued beyond one (1) day of the day of purchase of your unused credits. Any minutes/drops used up until the moment of the refund will be deducted from your refund at a standard rate of 15 cents (One Five) Cents per minute or drop and the remaining surplus of funds will be refunded. Any and ALL refunds are subject 10% administration fee that will be deducted from ALL refunds. This is due to the cost of account setup, capacity allocation, training, and access to support etc. There are no exceptions to this policy.

Bulk Discount Refunds:

Refund within 1 day minus usage

When purchasing bulk credits, you understand you are making this purchase to secure a wholesale or discounted rate. For this reason, no refund will be issued beyond one (1) day of the day of purchase of your unused credits. Any minutes/drops used up until the moment of the refund will be deducted from your refund at a standard rate of 15 cents (One Five) Cents per minute or drop and the remaining surplus of funds will be refunded. Any and ALL refunds are subject 10% administration fee that will be deducted from ALL refunds. This is due to the cost of account setup, capacity allocation, training, and access to support etc. There are no exceptions to this policy.

Account Activation Refunds:

No Refunds

No Refunds will be issued on account activations. You understand when activating your account you have purchased a username and password and access to a fully operating account. The services have been rendered in full the moment you received your log in information whether you choose to use your account or not. Any and ALL refunds are subject 10% administration fee that will be deducted from ALL refunds. This is due to the cost of account setup, capacity allocation, training, and access to support etc. There are no exceptions to this policy.

Expiration of Credits and Prepaid Minutes:

All services are pre-paid. Credits purchased as a part of a package and not used within the year purchased, expire at the end of the year unless the plan explicitly provides for roll-over of credits. Individual anytime, non-monthly plan credits purchased through your account expire after 12 months from the date of purchase, at which point such credits shall expire automatically unless otherwise stated at the time of purchase. Credits are purchased on a first-bought, first-to-expire basis. You may request a full refund of any unused credits within one (1) business day of purchase. Any minutes/drops used up until the moment of the refund will be deducted from your refund at a standard rate of 15 cents (One Five) Cents per minute or drop and the remaining surplus of funds will be refunded. No other refunds will be given for any reason. Any unused value shall be forfeited upon expiration. All prices, per minute rates, and billing increments are subject to change with 30 days notice issued by email due to fluctuations in market conditions. Any and ALL refunds are subject 10% administration fee that will be deducted from ALL refunds. This is due to the cost of account setup, capacity allocation, training, and access to support etc. There are no exceptions to this policy.

Chargeback Policy:

After a purchase of credits, you have one (1) day to request a refund of any used credits. After the one (1) day period, you waive all rights for a refund of any type, for any reason. ALL chargebacks will be disputed and your account will be locked until the issue is resolved. Stratics Networks WILL take legal action to obtain any lost funds due to chargeback fraud.