
The Difference Between “Illegal” and “Legal” Robocalls
Often “robocalls” are all lumped together due to some “bad actors” not following the rules. However, did you know most “robocalls” or “automated calls” are 100% fully-legal? Stratics Networks loves automated calling and voice broadcasting and we understand the power of this tool however you must fall into one of the following categories to use our services.
The following is a list of LEGAL and/or TCPA NA examples of automated calling.
Debt
Collections
Consent Required in Most Cases
Fully Legal
TCPA NA
Emergency Messaging
No Consent Required
Fully Legal
TCPA NA
Delivery Companies
No Consent Required
Fully Legal
TCPA NA
Public
Utilities
No Consent Required
Fully Legal
TCPA NA
Healthcare
Providers
No Consent Required
Fully Legal
TCPA NA
Hospitals
No Consent Required
Fully Legal
TCPA NA
Doctor’s
Offices
No Consent Required
Fully Legal
TCPA NA
Financial
Institutions
No Consent Required
Fully Legal
TCPA NA
Emergency
Services
No Consent Required
Fully Legal
TCPA NA
Government
No Consent Required
Fully Legal
TCPA NA
Non Profits
No Consent Required
Fully Legal
TCPA NA
Charities
No Consent Required
Fully Legal
TCPA NA
Schools
No Consent Required
Fully Legal
TCPA NA
Healthcare
Treatment
No Consent Required
Fully Legal
TCPA NA
Political
Campaigns
No Consent Required
Fully Legal
TCPA NA
Political Organizations
No Consent Required
Fully Legal
TCPA NA
Market
Research Calls
No Consent Required
Fully Legal
TCPA NA
Political Action Committee
No Consent Required
Fully Legal
(No Selling)
Marketing Calls
With Permission
Consent Required
Fully Legal with Consent
Selling Permitted
Commercial Calls
No Advertisement
No Consent Required
Fully Legal
(No Selling)
Commercial Messages
Permission to Call
Consent Required
Fully Legal with Consent
Selling Permitted
Healthcare Appointment Reminders
No Consent Required
Fully Legal
Selling Permitted
Business to Business Calls
No Consent Required
Fully Legal
Selling Permitted
Marketing Calls to Businesses
Consent Required
Fully Legal with Consent
Selling Permitted
Informational
Messages
No Consent Required
Fully Legal
(No Selling)
Customer Surveys
Consent Required
Fully Legal with Consent
(No Selling)
Customer Satisfaction Calls
No Consent Required
Fully Legal
(No Selling)
Notifications
Consent Required in Some Cases
Fully Legal
(No Selling)
Polling
Consent Required
Fully Legal with Consent
(No Selling)
Surveys
No Consent Required
Fully Legal
(No Selling)
Non Commercial calls
Consent Required
Fully Legal with Consent
(No Selling)
Community Announcements
No Consent Required
Fully Legal
(No Selling)
Automated Calls to Mobile Lines With Consent
Consent Required
Fully Legal
Selling Permitted
Automated Calls to Mobile Lines Without Consent
Not Allowed
Restricted
Marketing Messaging Without Consent
Not Allowed
Restricted
Stratics Networks products are fully legal and are compliant when used responsibly. There is a right way and wrong way to use telecommunications. Let us help you keep on the right path and stay compliant. Stratics Networks is a responsible use company and does not tolerate spam in any form. All rules and regulations must be followed when using our products.
Fines can be over $10,000 dollars. You MUST take compliance seriously!
DISCLAIMER: This list of legal call examples is a cursory summary only and could likely contain errors and omissions. This is not legal advice. You should not act or rely on any information contained on this website without seeking the advice of an attorney.
Develop Your Compliance Team
You are 100% liable for compliance when using Stratics Networks’ products, services and account(s). Stratics Networks has built this compliance center to assist you with resources and information to help you stay compliant with all laws and regulations when using our services.
Choose a Reputable Attorney
We know you’re busy so for your convenience Stratics Networks has researched the following attorneys that practice compliance based telemarketing law.
Please ensure your company or non-profit organization stays up to date with changes in telemarketing & outbound calling regulations & laws by using a reputable attorney or compliancy solution.
Telecommunication Attorneys
Stratics does not officially endorse or make any claims about the following list of attorneys.
Contact a Compliancy Agency
Compliancy assistance organizations have hands-on experience in dealing with industry and government authorities.
They are familiar with a wide range of U.S compliance laws and regulation and provide tools to help your form stay fully compliant.
Government
There are several government organizations that that regulate the Do Not Call lists, telemarketers, Call Centers and ADAD laws, rules and regulations.
Get to know these government bodies and feel free to call them to get clarification and ask questions. They also want you to stay compliant and are very helpful.