Stratics Networks

Compliance Center

The Difference Between “Illegal” and “Legal” Robocalls

Often “robocalls” are all lumped together due to some “bad actors” not following the rules. However, did you know most “robocalls” or “automated calls” are 100% fully-legal? Stratics Networks loves automated calling and voice broadcasting and we understand the power of this tool however you must fall into one of the following categories to use our services.

The following is a list of LEGAL and/or TCPA EXEMPT examples of automated calling.

Debt
Collections

Consent Required in Some Cases

Fully Legal

TCPA Exempt

Emergency Messaging

No Consent Required

Fully Legal

TCPA Exempt

Delivery Companies

No Consent Required

Fully Legal

TCPA Exempt

Public
Utilities

No Consent Required

Fully Legal

TCPA Exempt

Healthcare
Providers

No Consent Required

Fully Legal

TCPA Exempt

Hospitals

No Consent Required

Fully Legal

TCPA Exempt

Doctor’s
Offices

No Consent Required

Fully Legal

TCPA Exempt

Financial
Institutions

No Consent Required

Fully Legal

TCPA Exempt

Emergency
Services

No Consent Required

Fully Legal

TCPA Exempt

Government

No Consent Required

Fully Legal

TCPA Exempt

Non Profits

No Consent Required

Fully Legal

TCPA Exempt

Charities

No Consent Required

Fully Legal

TCPA Exempt

Schools

No Consent Required

Fully Legal

TCPA Exempt

Healthcare
Treatment

No Consent Required

Fully Legal

TCPA Exempt

Political
Campaigns

No Consent Required

Fully Legal

TCPA Exempt

Political Organizations

No Consent Required

Fully Legal

TCPA Exempt

Market
Research Calls

No Consent Required

Fully Legal

TCPA Exempt

Political Action Committee

No Consent Required

Fully Legal

(No Selling)

Marketing Calls
With Permission

Consent Required

Fully Legal with Consent

Selling Permitted

Commercial Calls
No Advertisement

No Consent Required

Fully Legal

(No Selling)

Commercial Messages
Permission to Call

Consent Required

Fully Legal with Consent

Selling Permitted

Healthcare Appointment Reminders

No Consent Required

Fully Legal

Selling Permitted

Business to Business Calls

No Consent Required

Fully Legal

Selling Permitted

Marketing Calls to Businesses

Consent Required

Fully Legal with Consent

Selling Permitted

Informational
Messages

No Consent Required

Fully Legal

(No Selling)

Customer Surveys

Consent Required

Fully Legal with Consent

(No Selling)

Customer Satisfaction Calls

No Consent Required

Fully Legal

(No Selling)

Notifications

Consent Required in Some Cases

Fully Legal

(No Selling)

Polling

Consent Required

Fully Legal with Consent

(No Selling)

Surveys

No Consent Required

Fully Legal

(No Selling)

Non Commercial calls

Consent Required

Fully Legal with Consent

(No Selling)

Community Announcements

No Consent Required

Fully Legal

(No Selling)

Automated Calls to Mobile Lines With Consent

Consent Required

Fully Legal

Selling Permitted

Automated Calls to Mobile Lines Without Consent

Not Allowed

Restricted

Marketing Messaging Without Consent

Not Allowed

Restricted

Stratics Networks products are fully legal and are compliant when used responsibly. There is a right way and wrong way to use telecommunications. Let us help you keep on the right path and stay compliant. Stratics Networks is a responsible use company and does not tolerate spam in any form. All rules and regulations must be followed when using our products.

Fines can be over $10,000 dollars. You MUST take compliance seriously!

DISCLAIMER: This list of legal call examples is a cursory summary only and could likely contain errors and omissions. This is not legal advice. You should not act or rely on any information contained on this website without seeking the advice of an attorney.

Develop Your Compliance Team

You are 100% liable for compliance when using Stratics Networks’ products, services and account(s). Stratics Networks has built this compliance center to assist you with resources and information to help you stay compliant with all laws and regulations when using our services.

Choose a Reputable Attorney

We know you’re busy so for your convenience Stratics Networks has researched the following attorneys that practice compliance based telemarketing law.

Please ensure your company or non-profit organization stays up to date with changes in telemarketing & outbound calling regulations & laws by using a reputable attorney or compliancy solution.

Telecommunication Attorneys

Stratics does not officially endorse or make any claims about the following list of attorneys.

Find An Attorney Today!

Contact a Compliancy Agency

Compliancy assistance organizations have hands-on experience in dealing with industry and government authorities.

They are familiar with a wide range of U.S compliance laws and regulation and provide tools to help your form stay fully compliant.

Compliance Assistance Agencies

The following is a list of compliance organizations to assist you in staying fully compliant.


Government

There are several government organizations that that regulate the Do Not Call lists, telemarketers, Call Centers and ADAD laws, rules and regulations.

Get to know these government bodies and feel free to call them to get clarification and ask questions. They also want you to stay compliant and are very helpful.

Do Not Call Regulatory Bodies

FTC Website
DNC Registry
DNC Rules

State By State Compliance

State

Website

Colorado
Colorado No-Call List
View
Indiana
Indiana Do Not Call List
View
Louisiana
Louisiana Do Not Call Program
View
Massachusetts
Massachusetts Do Not Call Program
View
Mississippi
Mississippi No Call Program
View
Missouri
Missouri No Call
View
Pennsylvania
Pennsylvania Do Not Call List
View
Texas
Texas No Call
View
Wyoming
Wyoming No Call Law
View

Keep in mind that when calling into the states that have State DNC lists, you are still required to scrub against the National DNC list as well.  If you need assistance registering with a state DNC list, An experienced telemarketing attorney or telemarketing law firm may be able to help you find a telemarketing exemption, or perform a telemarketing audit of your company to ensure you are compliant.

DISCLAIMER: This site is a cursory summary only and likely contains errors and omissions.  This is not legal advice. You should not act or rely on any information contained on this website without seeking the advice of an attorney.

Dialing & Calling Canada


Canadian National Compliancy References

You and your organization are 100% responsible for making sure you are in compliance with all telemarketing and outbound regulations in Canada. You will be soley liable for calls originating from your account.

In Canada the CRTC regulates automated calling for both telemarketing calls and non telemarketing calls. View the following links for information on the Canadian NDNC list and other Canadian rules & regulations.

CMA Intro

DNC List

Unsolicited Telecommunications Rules

Ringless Voicemail Drops
Compliance & Best Practices


Are Ringless Voicemails Drops exempt from the FCC rules?

NO, they are not, and Stratics Networks takes the approach that Ringless Voicemail Drops must be used responsibly at ALL times. Although voicemail technology is much different then say, a robocall there are ALWAYS rules (legal and common sense) that must be followed when using RVM. The FCC also has several rules in place governing the content of voicemail messages.

View Ringless Voicemail Drops FAQ for more information!

DISCLAIMER: This site is a cursory summary only and likely contains errors and omissions.  This is not legal advice. You should not act or rely on any information contained on this website without seeking the advice of an attorney.

Compliance, common sense and best practices for Ringless Voicemail Drops.

Always scrub marketing messages against the National and State DNC lists.

Always be honest and upfront with your message. Misleading someone is fraud.

Always have a mechanism allowing parties to call and opt out of future messages.

Always clearly identify yourself and company in the beginning of your voicemail message.

Always provide a local or toll free number in the beginning and end of your message where a person can call to opt out.

SMS Compliance is ALWAYS #1


SMS messages are a valuable tool and one that has changed the way we communicate. There are many rules and regulations when sending out SMS campaigns. We are not lawyers. We are software developers but we’ve listed a few MUSTS when running SMS campaigns.

Only send messages to people who have directly opted in to receive messages from you.

Always display opt-out language, e.g. “reply to opt out”.

NEVER send marketing SMS messages to someone who has not directly opted in to receive these message.

Always respect opt-outs and remove them immediately.

Caller ID Compliance


Truth In Caller Act – FCC Violations

Carry a $10,000 Per Number Fine.

Is spoofing illegal?

Is blocking a phone number the same thing as spoofing?

What are the FCC rules regarding caller ID for telemarketers?

Do I need to use a Caller ID for Ringless Voicemail Drops?

Do I need to transmit a caller identification for non marketing

non telemarketing Communications like political or informational calls or Communications?

Learn More

Responsible Use


Familiarize themselves with any additional International, Federal, State, or local laws governing your dialing.
Place all individuals requesting DNC status, on Customer’s accounts DNC list, immediately.
Provide legal contact information in any outbound campaign within the initial greeting message.
Provide own sound files for all outbound campaigns.
Provide all data and with this ability agrees to responsibly dial each campaign with courtesy to the recipients for which it is meant.
Schedule campaigns responsibly.
Not send any calls to life-line services, such as hospitals, fire, police, 911, or utility related telephone numbers.
Not send any sales outbound broadcasts to recipients that have not consented to receiving such a broadcast.
Use DNC / opt-out features made available to you by the Stratics Networks.
Consult with a lawyer or attorney before dialing any data for which customer is unfamiliar, or if legalities of dialing remain unclear to Customer.

There is a right way and wrong way to use telecommunications. Stratics Networks is a responsible use company and DOES NOT tolerate spam in any form. All rules and regulations must be followed when using our products.